At vSeeBox, your satisfaction comes first. If something isn't right with your order, this policy explains how to send it back and what to expect.
1. 30-Day Return Window
You may request a return within 30 days of delivery. To be eligible, the item must be:
- In the same condition you received it — undamaged and complete
- In its original packaging, with all accessories, cables, and manuals included
- Free from signs of use beyond a normal inspection
2. How to Start a Return
Email vsixgear@gmail.com with your order number and a short reason for the return. Our team will review your request and, once approved, send you a return authorization along with shipping instructions and the return address.
Please do not ship anything back without a return authorization — unauthorized returns cannot be received or refunded.
3. Damaged, Defective, or Incorrect Items
Inspect your order as soon as it arrives. If the item arrives damaged, is defective, or isn't what you ordered, contact us right away with photos of the item and packaging. We'll cover the return shipping and send a replacement or a full refund — whichever you prefer.
4. Items Not Eligible for Return
- Items marked as final sale or clearance
- Gift cards
- Products with broken seals, missing accessories, or signs of extended use
- Requests made more than 30 days after delivery
5. Exchanges
Need a different model? The fastest option is to return the original item and place a new order once your return is approved. For defective units, we'll ship a replacement at no cost.
6. Refunds After a Return
Once your return arrives, we inspect it within 3–5 business days. If everything checks out, your refund is issued to the original payment method within 5–10 business days. For full details on refund timing and non-refundable charges, see our Refund Policy.
7. Return Shipping Costs
If the return is due to our error (damaged, defective, or wrong item), we pay for return shipping. For all other returns, the customer covers the return shipping cost. We recommend using a trackable shipping service and keeping the tracking number until your refund is processed.
8. Questions?
We're happy to help — reach us anytime at vsixgear@gmail.com.
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